Nebi to Join CCW Europe 2026 as a Silver Sponsor and Exhibitor

Customer experience is changing faster than ever. AI is influencing how customers discover, evaluate, and interact with businesses, while expectations are rising and patience is getting shorter.

This October, Nebi will join CCW Europe Summit 2026 in Amsterdam as a Silver Sponsor and exhibitor, bringing our perspective to one of Europe's key events for customer experience, customer service, and digital transformation leaders.

The 2026 summit will focus on five areas that are becoming increasingly important to modern customer operations: experience and journeys, data and insights, technology and AI, operations and strategy, and innovation and the future.

For Nebi, these topics reflect some of the key questions businesses are facing today. How can customer data become actionable rather than simply accumulated? How can AI improve service without losing the human element? And how can organisations build operating models that are flexible enough to keep up with changing customer expectations?

Data and AI will be central to these conversations. As customer interactions multiply across channels, businesses need more than visibility into what is happening. They need to understand the patterns behind those interactions and turn them into decisions. At the same time, AI is moving deeper into customer service, creating new opportunities for automation, self-service, and more intelligent support.

The summit will also explore customer journeys and omnichannel experiences, with a focus on creating more consistent and personalised interactions. Alongside technology, there is a growing need to rethink the way teams work, optimise operations, and balance digital delivery with human judgement.

These are areas closely connected to Nebi's work. Through solutions such as Unvox, Nebi helps businesses bring together customer communication, AI-powered support, and analytics to make customer service more efficient while turning everyday conversations into useful business insight.

Beyond the sessions, CCW Europe is built around connection: structured discussions, peer benchmarking, and informal meet-ups designed to bring CX and transformation leaders together outside the agenda. Nebi is looking forward to being part of those conversations in Amsterdam, and to discussing how intelligent, data-driven solutions can support more efficient, connected, and customer-focused businesses.