Introducing Unvox: where every conversation counts
Transform your customer support from a reactive task into a strategic growth engine. Unvox unifies real-time communication, AI automation and deep performance analytics into a single workspace – empowering your team to deliver exceptional service while uncovering the insights that drive your business forward.
Turn every customer conversation into operational insight
Unvox is a real-time chat support solution that helps teams respond faster, understand better, and make every conversation count. Designed for modern support teams, Unvox breaks down siloed systems and connects customer communication with real-time analytics - enabling businesses to deliver faster support, monitor performance, and turn everyday interactions into measurable improvement.
With Unvox, every message becomes part of a bigger picture. Agents gain the context they need to resolve issues quickly; Managers see performance trends as they unfold, and leaders uncover insights that drive smarter operational decisions. From service efficiency to customer satisfaction, Unvox gives your team the visibility and control to improve customer operations and service process.
It's not just chat - it's clarity, action, and growth in one workspace.
6% Last MonthTeam Avg. 88%
88% out of 100
10% Last Month
Everything You Need, in One Workspace
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Live Support Hub. Manage every conversation in one clean, organized inbox. Handle multiple chats at once, collaborate with teammates, and access full customer history - all without leaving the screen.
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Advanced Reporting & Insights. See the bigger picture. From SLA and CSAT to first-contact resolution, handling time, sentiment, and workload analytics, Unvox transforms data into visual, actionable reports. Identify trends, uncover friction points, and make better decisions - faster.
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Custom Metrics & SLAs. Every business is different - so are your KPIs. Define what matters to you, set your own service rules, and track performance against them.
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Flexible Integrations. Connect Unvox with the tools you already use - CRM, HR, ticketing, or workforce management systems. Within the Nebi ecosystem, it works seamlessly with your internal operations for a unified view of your performance.
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Automation & Chatbots. Automate the routine, personalize the rest. Smart chatbots handle recurring questions, freeing your team to focus on complex cases.
Designed for Clarity. Built for Growth
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Break the silos, Unify the experience. Unvox connects every part of your customer support - chat, reporting, team management, and insights - into one intuitive workspace. No switching between tools, no fragmented data, just a seamless view of performance and customer experience.
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Deliver real-time support that scales. Respond instantly, automate the routine, and manage growing volumes without losing quality. Unvox keeps teams fast, consistent, and focused - no matter the scale.
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See what’s really driving your service performance. Move beyond surface metrics. Highlight recurring issues, customer pain points, and performance patterns so you can take meaningful action, not just monitor trends.
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Empower your teams with context. Every chat comes with full customer history, sentiment analysis, and agent notes, so your agents always know what’s next.
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Flexibility that adapts to you. Customize dashboards, SLAs, workflows, and reporting logic to fit your organization’s operations. Whether you manage one brand or ten, Unvox adapts to your processes - not the other way around.
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Make every decision data-driven. From staffing to strategy, Unvox gives you the data foundation to make informed business moves - not just reactive ones.
Pick a Plan
Simple pricing with no hidden fees. An annual subscription discount applies. A one-time integration fee applies during initial integration.
Billed monthly
Choose PlanFor growing teams and mid-sized businesses that need reliable, intelligent support fundamentals
- Real-time live chat
- AI chatbot for instant responses and triage
- Multilingual interface & automatic customer language detection
- Clean, intuitive agent workspace with smart shortcuts
- Predefined replies (macros), attachments & internal notes
- Full widget and chat UI customization
- Basic workflow automation (assignments, tagging, routing)
- Daily metrics summary (volume, CSAT, NPS, FRT, AHT, FRC)
Billed annually
Choose PlanFor high-volume teams focused on continuous improvement and service quality
- Omnichannel support (WhatsApp, Instagram DM, Messenger, etc.)
- Advanced rule-based routing and assignment workflows
- Performance dashboards
- Advanced analytics and reporting exports
- Manual QA tools and review scorecards
- Live onboarding for teams of 10+ agents
- Up to 5 integrations (e.g., Jira, Slack, HubSpot)
- Multi-brand and multi-language operations with permission control
Custom enterprise solution
Talk to SalesBuilt on Scale, extendable with scalable add-on modules:
- Agentic AI (co-pilot & auto-pilot)
- Advanced analytics & forecasting
- AI-driven QA & performance scoring
- Workforce optimization & demand forecasting
- Full API & BI integrations
- Multi-brand & role-based control
- Enterprise security (SSO, audit logs)
- Dedicated success manager
Testimonials
Become a partner today
Maximize efficiency, growth, and innovation with the Nebi software ecosystem. Powered by data-driven automation and intelligent optimization, our solutions transform organisations for the future.
Explore Products
Managing several brands used to mean juggling different systems. Unvox brought everything under one roof, each brand has its own workspace, and reporting is finally coherent.
Sophie S.
Director of Operations, SaaS Company
With Unvox, we finally understand what our customers actually feel during support interactions. Sentiment analysis helps us step in before frustration escalates - our CSAT jumped from 78% to 91%.
Anna D.
CX manager, E-commerce
We automated 30% of our incoming volume in the first month. The AI assistant handles the routine questions perfectly, so my team creates real value solving the complex issues instead of repetitive answers.
Nick R.
Head of Customer Support, FinTech App
Unvox turned our support data into a product roadmap. By visualizing where users were getting stuck, we identified a UX bottleneck that was driving 20% of our chats and fixed it.
Emma S.
Product Owner, Digital Services
I stopped chasing spreadsheets to understand why we were missing targets. The real-time reporting showed us exactly where the friction was, allowing us to pivot our staffing strategy in days, not months.
Sophie S.
COO, On-Demand Delivery
Connecting Unvox with our internal HR and ticketing tools eliminated the data silos we struggled with for years. We finally have a single, unified view of agent performance against actual attendance and ticket volume.
Anna D.
COO, On-Demand Delivery
Frequently asked questions
Take a moment to review answers to common inquiries for a smooth and informed experience.
Unvox allows businesses to communicate with customers in real time through an embedded chat widget. It helps support teams respond quickly, improve customer satisfaction and manage conversations. It centralizes all customer conversations in a unified dashboard to streamline customer engagement.
Yes. The widget can be tailored to match your website’s visual identity and tone. You can adjust colors, placement and welcome text to fit seamlessly into your website or app. This ensures the chat looks and feels like a natural part of your website or application.
Yes. The AI assistant can handle initial customer inquiries, answer common questions, and guide users through processes automatically. It reduces agent workload, improves response times, and ensures customers receive instant support even outside business hours.
Yes. Agents can use the AI text enhancer to write clearer, more professional messages. It improves style, fixes errors, and helps agents communicate consistently.
Yes. The platform provides analytics such as chat volume, response times, agent performance, customer satisfaction metrics, peak usage times, and common queries. These insights help you monitor support quality, plan staffing, and identify recurring customer issues.
Yes. Multiple agents can handle chats simultaneously, with support for roles, teams, transfers, and intelligent routing so each conversation reaches the right person.
Yes. All chats - including AI-handled messages - are stored and searchable, allowing teams to review past interactions, maintain context, and track long-term customer history.
Unvox can automatically redirect customers to a ticket form or allow the AI assistant to respond. This ensures customers can still get help or leave a message when the team is offline.
Yes. All data is securely stored, encrypted, and accessible only through role-based permissions to ensure full compliance with privacy and security standards.
Yes. Each brand or department can operate in its own workspace with independent dashboards, workflows, and reporting, all within one unified system.
Yes. Unvox connects with different tools like CRM, HR, ticketing, and workforce management tools. Within the Nebi ecosystem, integrations are fully seamless for unified operations.
Unvox unifies chat, analytics, automation, and team management in one workspace. It connects conversations with operational insights - turning every message into data that improves service performance.